While we confidently believe that you will love your Yvana Hahn products, we offer full refunds, excluding shipping and handling costs, up to 30 days after delivery date should you choose to make a return.

To receive your refund, all returns must be initiated within 30 days of the delivery date. Returns must include all components of the product being returned and must be mailed within 15 days upon receiving our authorized return number which will be provided when you send us an email to place a return.

Once your return is received and inspected, we will send you an email to notify you that we have approved your return. Refunds will be credited to your original method of payment with the return shipping costs deducted from your refund. Please note that original shipping fees are non-refundable and we are unable to cover return shipping costs at this time.

The quickest way to ensure that you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item you want to exchange for. Should you receive a defected or damaged item, we would happily replace your item at no extra cost. All damaged or defected items must be claimed within 30 days of delivery date.

Please refer to our return policy and "How do I place a return or exchange?" to make an exchange.

We're sorry you didn’t love your Yvana Hahn product. Your satisfaction is our number one priority. To place a return or exchange, please reach out to us at support@yvanahahn.com with a copy of your invoice with the returning item highlighted, the reason for your return or exchange, a phone number and email we can best reach you, and the subject line “Return/Exchange - [Your Order #],” and we’ll help you with the rest!

For product replacements, please see our warranty policy.

We will notify you once we’ve received and inspected your return and let you know if the refund Is approved or not. Approved refunds will be returned to your original payment method and may take up to 15 business days to process and appear on your statement. If you haven’t received a refund, contact your bank or credit card company for more information. If you’ve done this and still haven’t received your refund, please email us at support@yvanahahn.com for further assistance.

We currently do not have any physical retailers. Returns must be mailed to us with the return shipping label that we will provide through email upon receiving your return request.