Frequently Asked Questions

While we are working hard to get your order to you, please allow ­1-2 business days for us to process your package. Orders placed before 12 pm PST will be processed and shipped on the same day of purchase. Orders placed after 12 pm PST will be processed and shipped on the next business day. Orders placed on Friday after 12 pm PST will ship out on the following Monday or the next business day. We currently offer the following shipping method:

• $9.99 flat rate — 5 to 8 business days

Note: Shipments to Alaska, Hawaii, and Puerto Rico may take longer to arrive depending on the shipping carrier. Delays in shipment may also occur during the peak holiday season.

We currently only ship to the 50 states and U.S. territories including Puerto Rico. While we are not offering international shipping at this moment, we are working to expand shipping to other countries. Unfortunately, we do not ship to PO boxes or APO/FPO boxes.

To avoid shipping delays, we aim to process your order as soon as we receive it. Therefore, changes can only be made within 30 minutes of your purchase as long as the shipping process hasn’t started.  

If you wish to make any adjustments to your shipping address, email us as soon as possible at orders@yvanahahn.com with your order number, the new shipping address attached, and the subject line “Update Shipping Address.” Unfortunately, we will not be able to fulfill any modification requests received after the 30-minute window.

You will receive a shipping confirmation email with a tracking number once your order has shipped. If you have not received your shipping confirmation email, check to make sure the email is not lost in your spam/junk folder. Feel free to contact us at orders@yvanahahn.com if you need further assistance.

We offer free standard shipping on orders over $99 (excluding tax and after discounts).

You can view your order information by accessing your account and going to “My Account” which will contain your full order history. Click on the active order for your order status details. If you do not have an account with us, emails you’ve received from us regarding your order should contain a “View Your Order” link that will redirect you to the updated status of your purchase.

To avoid shipping delays, we aim to process your order as soon as we receive it. Therefore, cancellations or modifications can only be made within 30 minutes of your purchase as long as the shipping process hasn’t started.

If you wish to cancel your order, email us as soon as possible at orders@yvanahahn.com with your order number attached and the subject line “Cancel Order.”

To modify your order, we ask that you cancel your order and place a new one with the correct information. Unfortunately, we will not be able to fulfill any cancellation requests received after the 30-minute window.

Please allow 12 hours after placing your order to receive your confirmation email. Confirmation emails can also get lost in your spam/junk folder. If you’ve checked your spam/junk folder and still are not able to locate your confirmation email, please email us at orders@yvanahahn.com so we can get the issue sorted out for you.

We apologize for the inconvenience. Please reach out to us at orders@yvanahahn.com with your order number, a photo or video with the items received, a list of your missing items, a phone number and email we can best reach you, and the subject line “Wrong Product” or “Missing Items,” and we’ll get back to you as soon as possible to correct your order.

While we aim to get your order to you in perfect condition, mistakes can happen, or packages can be damaged during transit. Please reach out to us at orders@yvanahahn.com with your order number, pictures or videos of the damaged product(s), a phone number and email we can best reach you, and the subject line “Damaged Product,” so we can further assist you.

We’re sorry to hear that. Packages may sometimes be marked as delivered before they arrive. Please allow 2 business days upon marked delivery for your package to arrive or check with your neighbors to see if there was a delivery mistake. If you still haven’t received your package, please reach out to us at orders@yvanahahn.com so we can get this issue resolved as quickly as possible.

While we confidently believe that you will love your Yvana Hahn products, we offer full refunds, excluding shipping and handling costs, up to 30 days after delivery date should you choose to make a return.

To receive your refund, all returns must be initiated within 30 days of the delivery date. Returns must include all components of the product being returned and must be mailed within 15 days upon receiving our authorized return number which will be provided when you send us an email to place a return.

Once your return is received and inspected, we will send you an email to notify you that we have approved your return. Refunds will be credited to your original method of payment with the return shipping costs deducted from your refund. Please note that original shipping fees are non-refundable and we are unable to cover return shipping costs at this time.

The quickest way to ensure that you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item you want to exchange for. Should you receive a defected or damaged item, we would happily replace your item at no cost. All damaged or defected items must be claimed within 30 days of delivery date. 

Please refer to our return policy and “How do I place a return or exchange?” to make an exchange. 

We’re sorry you didn’t love your Yvana Hahn product. Your satisfaction is our number one priority. To place a return or exchange, please reach out to us at support@yvanahahn.com with your order number, a copy of your invoice with the returning item highlighted, the reason for your return or exchange, a phone number and email we can best reach you, and the subject line “Return/Exchange - [Your Order #],” and we’ll help you with the rest! 

For product replacements, please see our warranty policy.

We will notify you once we’ve received and inspected your return and let you know if the refund Is approved or not. Approved refunds will be returned to your original payment method and may take up to 15 business days to process and appear on your statement. If you haven’t received a refund, contact your bank or credit card company for more information. If you’ve done this and still haven’t received your refund, please email us at support@yvanahahn.com for further assistance.

We currently do not have any physical retailers. Returns must be mailed to us with the return shipping label that we will provide through email upon receiving your return request.

We accept Shop Pay, Apple Pay, PayPal, and all major credit cards (Visa, Mastercard, Discover, and American Express).

We’re sorry about that. We only accept Shop Pay, Apple Pay, PayPal, and the following credit cards: Visa, Mastercard, Discover, and American Express. If your credit card is expired, or your payment method does not fall under the mentioned providers, then your payment will be declined. Please also ensure that your credit card information is correct and that your billing address matches the billing address on your credit card statement. If you’re sure your information is correct and your payment method is not going through, contact your bank or customer service at support@yvanahahn.com for assistance.

We're sorry about that. Promotion and discount codes may not be combined at checkout. Please ensure that you’re applying one code with your purchase. Promotion and discount codes may also be invalid if the promotional period has ended.

Yes! By subscribing to our products, you can receive our favorite products at a discounted price without the hassle of reordering a replacement every time. We offer subscriptions for our YK-150WW Wet Wipe and YK-PC Refill Kits (capsules). We have subscription options currently set to ship bi-monthly, every 3 months, or every 4 months, however, you can modify, skip, or move your reorder date to meet your needs in your account settings.

You manage your subscription order anytime on your Account Page under “Manage Subscription” which displays your upcoming subscription order, scheduled subscription orders, and subscription order history. On this page, you can add, remove, and swap items from your next order, edit your order frequency, reschedule future orders, skip orders, and cancel your subscription. If you have any issues, email us at support@yvanahahn.com.

Subscription orders will be shipped via standard ground shipping, but we offer free shipping on orders over $99 (without tax and after discounts).

We currently offer our subscription program to all 50 states and U.S. territories.

Our products can only be purchased online on yvanahahn.myshopify.com. We currently do not have any physical retailers.

Please store your solution in the refrigerator or in a cool, dark place away from sunlight.

While our R&D team is based in Taiwan, we make our products in an FDA-registered establishment in City of Industry, California. We source our reagent-grade ingredients for YK-150WW Wet Wipes from various countries including the U.S., Japan, and France.

Yes! Our Newgyne® solution is formulated to be powerful at disinfecting and deodorizing yet gentle on the skin. Yvana Hahn wipes are designed with Newgyne® and nourishing reagent grade ingredients that provide hydration and soothe skin discomfort.

While the solution has a mild, neutral scent, some users may find the odor slightly unpleasant. Hydrosols, an aqueous solution separated from the oil component (i.e., essential oil) of natural plant extracts during distillation, can be added to the solution for natural fragrance. We currently offer the rose and lavender hydrosol we source for our YK-150WW formulation for sale. We do not recommend adding perfumes, artificial fragrances, or essential oils to the solution when using the YD-510HUM as it can clog the stream nozzle and damage the device.

Unfortunately, due to the chemical nature of chlorine dioxide, which decomposes rapidly when coming in contact with sunlight, we can only preserve Newgyne® in our wipes by wrapping each wipe individually. We still aim to provide sustainable packaging, however, and we encourage that each wrapper is disposed of in the recycling bin.

Click here to learn more about the properties of chlorine dioxide.

Yvana Hahn sprayers, bottles, and humidifiers are meant to be long lasting and reused, however, if the sprayer or bottle is damaged and cannot be used, please recycle responsibly. Please also dispose of capsule packaging in the recycling bin.

Our newly formulated wipes are made from the same ingredients but with upgraded 100% organic plant material that can be flushed (decomposable) or recycled. While the wipes can be recycled, please dispose of wipe packaging in your regular trash bin.

We also encourage that you reuse or recycle the shipping envelopes or boxes that contained your products.

We're still working on implementing our loyalty & rewards program. Please check back soon! Click here for more information about our loyalty and rewards program.

We see to it as our responsibility to repair or replace your device if it is damaged from responsible use, meaning, damage occurring from using the device as intended. We offer a 6-month warranty for our Humidifier. However, our warranty policy does not cover damage caused by negligent use, misuse, or careless operation. Please reach out to us if you’re unsure if your device is eligible for repair or replacement.

For warranty repairs or replacements, contact us at support@yvanahan.com with a picture or video of your damaged device for inspection, a phone number and email we can best reach you, and the subject line “Warranty Replacement - [Your Order #].”

Once your replacement request is inspected and approved, we will send you a return shipping label as well as detailed shipping instructions. We will ship your replacement device upon receiving the approved item.

Yvana Hahn has liability insurance coverage for up to $1 million in damages.